Responsible to the Head of Division, you will provide support to the sales division allocated to you through administration, reporting and customer on-boarding & retention. To provide an effective communication channel between potential and existing customers, account executives, sales, purchasing and the production team.

Based in our Head Office which is located at the above address, you’ll work Monday to Thursday 8.30am – 5pm, and Friday 8.30am-4pm.

You are required to have experience in customer service, sales or business development and have a successful track record of building relationships in B2B and B2C environments. You should be able to work under pressure and achieve set KPIs. You must be IT literate, fluent in English, experienced with Microsoft Office and business administration.

Ideally, you’ll be a great communicator, fast paced and self-motivated. You should be organised and have a great attention to detail. It is important in this role to be approached and have a good character.

 MAIN RESPONSIBILITIES:

• Responsible for supporting the Division Sales Manager with administrative tasks.
• Build relationships and customer loyalty in order to maximize opportunities as they arise.
• Develop relationships and communicate effectively across different platforms ensuring excellence in customer service
• Organize and manage regular client visits to analyze customer needs, preparing presentations to relay relevant information
• Develop a thorough understanding of customer needs and requirements through a consultative Account Management style
• Conduct range reviews at relevant intervals to ensure customer range meets the needs of the account.
• Develop mutual growth and profitability.
• Work with Sales and Account Executives to establish high volume / high margin products
• Introduce new and existing products to customers and agree best routes to market, necessary sales activity and goals for revenue growth
• Provide updates on rising and falling products
• Research and benchmark products from competitors
• Provide customer pre and post sales support
• Manage requests for new products and services from both sales and clients, ensure all internal and external aspects are managed until delivered satisfactorily
• Maintain accurate customer forecasts to ensure stock availability and accurate financial reporting
• Work with internal departments to establish best practice and most efficient results
• Update billing information as required
• Network to build strong customer relationships and seek out new contacts and opportunities
• Take on projects for organizational efficiency
• Assist in the development and training of new recruits
• Liaise with other departments where necessary pulling in the right resources as and when required
• Manage the internal CRM system to ensure all information is accurate and up to date
• Onboarding new customers into our systems, ensuring they have access to product portfolios.
• . To continuously promote to our customer base the use of the online ordering portal.
• Liaise with production and purchasing to address any issues to reach a route cause resolution.
• Generating reports as requested on a weekly, monthly or daily basis to the sales team and the Customer Service Manager.
• Inform the Divisional Sales Manager of any prospect enquiries through CRM and book in meetings where applicable.
• Produce customer reports as required by the customer and agreed with the management team.
• To attend customer meetings with the Divisional Sales Manager when needed.
• To promote and sell the Company’s entire range of products and services.
• Handle complaints quickly and effectively and ensuring there is a route cause resolution.
• Regularly sending Mailouts to customer – potential and existing
• To support in supplier reviews as and when required.

MANAGEMENT & TEAM RESPONSIBILITIES:

• Comply with Health & Safety regulations at all times.
• Communicate effectively with all team members, colleagues and management team.
• Participate in the company stock takes when necessary.
•  Assist in development and promote the culture of continuous improvement, thereby recommending and implementing authorized changes.
• Maintain good housekeeping of the department including the equipment within it.
• Ensure high standards of conduct, appearance and behaviour are met at all times.

In addition to the above duties and responsibilities, the jobholder is required to perform any other duty requested by Management from time to time